Question 1

Can you let yourselves in for emergencies when I am not contactable?

Accepted Answer

Yes, with prior written authority. Briks supports key safes, lockbox codes, and pre-agreed entry instructions. For emergencies where life or property is at immediate risk (active leak, gas smell, fire) we attend under the make-safe duty implied by SA tenancy law and notify you on arrival.

Question 2

How do you handle tenant complaints + access?

Accepted Answer

Briks acts as the single point of contact. We text the tenant ahead of every visit with the tradie name, ETA, and a brief description. We do not give tenants the tradie's number. Complaints flow through Briks and are documented in the job report.

Question 3

Are smoke alarm + RCD checks included in routine maintenance?

Accepted Answer

They are not bundled by default — but they are easy add-ons. Many landlords set Briks up with a yearly compliance sweep that covers smoke alarms (replacement at 10-year mark or sooner), RCD testing, pool fence inspection, and gas appliance servicing. We schedule, attend, and report.

Question 4

Do you do end-of-lease make-good?

Accepted Answer

Yes. Briks runs a standard 5-working-day end-of-lease turnaround for a 3-bedroom property — patch, paint, regrout where needed, fitting replacements, smoke alarm test, RCD check, photo report for the bond office. Larger properties + multi-trade jobs are quoted on inspection.

Question 5

Can you invoice multiple properties separately?

Accepted Answer

Yes. Each property gets its own job number, scope, and invoice. Useful for tax reporting and per-property profit tracking. We supply a monthly summary PDF if you ask for one.

Question 6

What is the after-hours emergency response time?

Accepted Answer

Inside 60 minutes across Adelaide metropolitan area for genuine emergencies (active leak, no power, no hot water, gas smell, security breach, storm damage). Hills suburbs add 15-30 minutes depending on conditions.

Question 7

Are your reports insurance-ready?

Accepted Answer

Yes. Briks documents every fault with multi-angle photos, written cause-and-effect summary, and itemised cost breakdown. Most home and landlord insurers accept Briks reports without an additional assessor visit. We email the PDF inside 24 hours of inspection.

Question 8

Do you work with my interstate property manager?

Accepted Answer

Yes. Briks accepts work orders via Tapi, MaintenanceManager, PropertyMe, REST Professional, or plain email. We can sit alongside your existing manager as the dispatched contractor, or replace them entirely if you self-manage.

Question 9

Are Briks invoices tax-deductible as rental property expenses?

Accepted Answer

Yes. Briks invoices are issued in the landlord (or company) name with full ABN and GST detail, structured for direct deduction under ATO rental-property expense rules. We can split capital improvements vs repairs on the invoice if you specify — useful for tax-time clarity.

Question 10

What if the tenant claims damage that I think was their fault?

Accepted Answer

Briks documents the issue with photos at attendance. We do not adjudicate fault — that is between you and the tenant under your tenancy agreement. The photo + written record gives you defensible evidence either way.

Adelaide rental property maintenance that stops at the property line.

You hire Briks. We deal with your tenant. You read the report.

Three jobs we run every week.

11pm tenant emergency call

Between-tenants make-ready

Insurance + compliance documentation

The non-negotiables for SA rentals.

The deliverables.

Landlord questions, answered.

Got a tenant call coming? Route it to us.